Pre-sales Support
Before making a purchase, we understand that customers can become confused about what they should buy, especially when there are multiple models and products to choose from. At ESAUL, we have solved this problem by offering consultation services before purchase. Customers can reach out to us and share their requirements, and we will suggest suitable products to help them buy the right lithium-ion battery and portable power station.
In addition, we also offer OEM services where customers can provide their own designs. We provide design consultation services to thoroughly check the designs. Our experts offer in-depth feedback on the design and propose solutions or make amendments if necessary. If the design is perfect and without issues, we can easily proceed with implementing their design and manufacturing the product.
On-sales Support
Quality is of utmost importance at ESAUL, and we take every measure to ensure it. Before any product leaves our facility, we conduct a thorough inspection. Our team of 40 members performs a quality check to ensure that everything is up to the mark.
We adhere to high-quality international standards and hold certifications such as ISO 9001 and ISO 14001. Our state-of-the-art facility is equipped with the latest machines to test products and assure quality. After the quality test, we provide a quality guarantee to our customers.
At ESAUL, we value our customers’ time and plans. Therefore, we partner with reliable shipping companies to ensure that orders are delivered on time. We strive to avoid unexpected delays and surprises, ensuring that orders reach their destination without any delays.
After-sales Support
At ESAUL, our expert team provides technical support for any issues related to Lithium-ion battery packs or portable power stations. We offer a reliable warranty for all our products, and customers can claim it in case of any problem. Our team will guide them on how to return the product and repair or replace it according to the issue. We also keep our customers updated with the latest news, events, and special discounts related to new products and upgrades.